Support
Talk to a human
Most failed orders reverse themselves. Here is how to reach us for the rest.
Email us
support@awbit.io
Best for order, deposit and account issues.
Response times
Support mail is read through the working day, WAT. Anything sent overnight gets picked up the next morning.
Before you write
Your dashboard shows each order's live status and every wallet movement. The FAQ covers deposits and refunds.
What to put in the email
- • Include the order number (AWB-…) or deposit reference (DEP-…); it's on the order or deposit page in your dashboard.
- • Write from the email address on your account so we can verify it's you.
- • For payment issues, mention the amount and roughly when you paid.